At USAA, every day is a chance to lead with purpose—and for Davon, it’s about showing up, supporting the team, and serving our members with dedication and heart. From their first call in 2018 to managing a team of service representatives today, Davon's path reflects a commitment to excellence, leadership, and a culture that aligns with their values.
Davon's Career Path
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Deposit Servicing MSR
Davon began their career taking calls in the Bank Contact Center, helping members with deposit servicing needs.
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Executive Resolutions Team
Quickly advancing, Davon moved into handling escalated calls and helpline duties during a pivotal moment in USAA history.
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Medevac Pilot
In 2022, Davon deployed overseas as a medevac pilot.
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Bank Contact Center Manager
Today, Davon leads by example—coaching, auditing, supporting team members, and ensuring the success of every call and every teammate.
Q&A with Davon
Q: What does a typical day look like for you?
A: “It starts with greeting your team, making sure that their needs are all met. Then it’s checking your email, reviewing your calendar, coaching, and auditing calls to ensure we’re calibrated to meet our goal of facilitating our members’ financial security.”
Q: What’s been your most rewarding moment at USAA?
A: “My time as a facilitator with my first class… I had the opportunity to impart the wisdom, values, and mindset that I have been given here at USAA onto others.”
Q: What skill have you developed most since joining USAA?
A: “Leadership. The ability to bring a group of people together to focus in on common goals and tasks and achieve success at a high capacity.”
Q: What do you enjoy most about working at USAA?
A: “The people. Every day you get to interact with a team who are all invested in a common goal of serving our membership.”
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