Director of Leadership (Talent Assessments)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Do you want to shape the future of talent and make a real impact on people's lives? At USAA, we're not just offering a job; we're inviting you to be part of a mission-driven organization that values its employees and is committed to developing exceptional leaders. As our Assessments Strategy Leader, you'll be at the forefront of designing and implementing innovative assessment programs that drive talent selection, development, and organizational success. If you're a passionate I/O psychologist with a knack for turning data into actionable insights and have a desire to lead a high-performing team, we encourage you to apply and join us in building something bigger here at USAA.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL.

Relocation assistance is available for this position.

What you'll do:

• Sets organization-wide assessments strategy.

• Designs and implements a variety of assessment programs, including but not limited to personality assessments, cognitive ability tests, situational judgment tests, 360-degree feedback processes, and behavioral interviews, for both pre-hire and current employees. This includes selecting appropriate assessment tools, adapting existing tools to meet specific organizational needs, and ensuring the validity and reliability of assessment solutions and effectiveness.

• Conducts thorough analysis of assessment data from all sources (pre-hire and leadership development), identifying key strengths and development areas. Translates complex data into clear, actionable insights for both individual leaders and senior leadership.

• Regularly evaluates the effectiveness of assessment programs, ensuring they meet organizational needs and produce valuable outcomes. Identifies areas for improvement and make recommendations for optimization.

• Stays up to date on the latest assessment technologies, methodologies and leading practices.

• Collaborates closely with senior executive leadership, senior HRBPs, talent acquisition, military talent program leadership, and other key stakeholders to integrate assessment results into broader talent management practices. Provides consulting services to leaders and managers on talent identification, development, and selection.

• Identifies, negotiates, and manages vendors and vendor effectiveness.

• Ensure all assessment activities are conducted in accordance with relevant ethical, legal and regulatory requirements (including but not limited to ADA, Title VII, and other applicable laws), maintaining the defined confidentiality and security of participant data.

• Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption and stabilization.

• Leads and develops a team while cultivating a culture of accountability, empowerment and a growth mindset.

• Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree in psychology, with a concentration or emphasis in I/O psychology, or a closely related field; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 8+ years in psychology OR advanced degree (e.g., Master’s, PhD in I/O psychology) with experience designing, implementing, and interpreting assessments, with demonstrable experience in pre-hire assessments

• 3+ years of experience leading others either formally in a managerial role, or informally as a project or team lead

• Strong understanding of various assessment methodologies and tools (e.g., personality, cognitive ability, behavioral event interviews, 360-degree feedback)

• Proven ability to analyze data, interpret results, and translate complex information into actionable recommendations

• Excellent written and verbal communication skills; experience presenting to senior leadership

• Experience with talent management software and assessment platforms

• Stays attuned to advancement in research and practice and applies those insights to work

• Demonstrates a structured approach to problem solving while balancing competing priorities

• Experience driving and managing change in support of organizational or programmatic initiatives

• Demonstrates a structured approach to problem solving while balancing competing priorities

What sets you apart:

• Experience leading the design and implementation of large-scale Human Resources (HR) programs for a large workforce

• Demonstrated ability and passion for building, developing, and enhancing teams of HR professionals

• Demonstrated expertise in business consulting

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.