For James, service has always been a calling. After years in the military and FBI, he now protects USAA members through fraud investigations. Beyond his role, he leads in employee impact groups, helping create connection, belonging, and shared purpose across the organization.
For James, service has always been a calling. From early values shaped by family to decades in the Navy and FBI, his purpose has remained focused on helping others.
Today, James brings that same commitment to USAA, working in fraud investigations to protect members and support the mission with a strong sense of responsibility.
Through employee impact groups like Mosaic and VetNet, he helps create connection and shared understanding, building a stronger, more connected workplace.
Service gives James a sense of purpose and belonging. By listening, supporting others, and building connections, he helps create a stronger team that delivers for members and each other every day.
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