Benefits Advisor (Mid-Level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a multifaceted mid-level Benefits Advisor, you'll play a vital role in shaping the employee experience! A key aspect of this role involves handling the vendor for our Child Development Centers, ensuring high-quality care for our employees' children. You'll also lead the development and implementation of comprehensive benefit resources and communication strategies, making sure employees understand and appreciate the full value of their benefits package. You will also lead the enhancement of our current military leave program. In addition to these responsibilities, you will provide Tier 2 support to employees, expertly resolving escalated benefit inquiries.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location.

Relocation assistance is not available for this position.

What you'll do:

• Provide expert mentorship in the design, development, and administration of employee benefit plans.

• Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements.

• Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees.

• Help resolve sophisticated issues related to employee benefit programs.

• Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy.

• Assess vendor performance and ensure contracts deliver excellent service to employees.

• Collaborate with partners to improve and refine employee benefit program goals.

• Evaluate how well benefit programs are working and the impact of changes made.

• Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings.

• Research and analyze program changes to maintain compliance with federal regulations.

• Participate in benefit-related projects and initiatives, working on cross-functional teams.

• Coordinate with collaborators to create and implement systems and processes that support benefit projects.

• Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details.

• Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs.

• Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations.

• Experience leading and/or running projects/programs.

• Solid understanding of data analysis tools and techniques.

• Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs.

• Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints.

• Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans.

• Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

• Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA.

What sets you apart:

• Experience leading and/or implementing Benefits communication strategies.

• Strong vendor management experience (assessing SLOs, issue management).

• Experience with corporate Military Leave programs.

• Ability to work autonomously as well as with direction.

• Expert verbal and written communication skills.

Compensation range: The salary range for this position is: $77,120.00 - $147,390.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.