VP, Chief Risk Officer – Shared Services (San Antonio)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

VP, Chief Risk Officer – Shared Services (San Antonio)

Summary

This executive leadership role is responsible for developing and executing USAA's Risk and Compliance strategies within assigned Staff Agencies/Shared Services Lines of Business such as Human Resources, Marketing, Legal, Transformation, etc., maintaining an independent second-line function.

The successful executive will lead teams to independently identify, measure, monitor, and control risks, ensuring business activities comply with regulations.  Provides independent oversight of the Staff Agencies' non-financial risk profile, contributes to the risk governance framework, and ensures adequate resources for managing the Staff Agencies' risk. This position partners with Chief Risk Officers and the Business to advance the risk management framework and provides compliance oversight.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our San Antonio Corporate Headquarters.

*** Relocation assistance is available for this position ***

What You Will Do:

• Accountable for developing and implementing short-term and long-term operational risk and compliance strategies for assigned Staff Agencies, aligning with USAA's business strategy, regulations, and supervisory expectations to ensure successful implementation of action plans and objectives.

• Cultivates an organizational culture focused on effective operational risk, compliance and adherence to sound internal controls, including standards of conduct for employees at all levels within the assigned Staff Agencies.

• Supports and contributes to the design of progressive strategies for the assigned Staff Agencies to ensure the operational risk and compliance programs are properly structured, cover the appropriate risks, are effectively managed, and adequately resourced.

• Reports strategic risks to business and organizational leadership and influences business decisions to ensure alignment with the company’s risk appetite.

• Develops and drives the implementation of operational and compliance risk profiles, tolerances, and appetites, ensuring alignment with company standards and regulatory expectations.

• Oversees the identification of potential areas of operational risk and compliance vulnerability and risk within the Staff Agencies and ensures that material operational risk and compliance matters within the assigned Staff Agencies receive appropriate escalation and management attention.

• Partners with senior leaders to develop and implement effective corrective action plans to mitigate identified operational and compliance risks. Provides ongoing evaluation of the effectiveness of internal controls designed to mitigate key operational and compliance risks.

• Responsible for ensuring that USAA and its employees within the assigned Staff Agencies comply with applicable international, federal, state, and local laws and regulations. Acts as a liaison with regulatory agencies and the Chief Legal Office on risk and compliance-related issues pertaining to the assigned Staff Agencies.

• Serves as a key advisor, engaging in senior leaders’ strategy discussions and decisions, providing evaluations of potential risks and effectively influencing to ensure the safety and soundness of business deliverables while accelerating their priorities.

• Supports an independent Risk Management function by monitoring compliance within risk limits and providing relevant risk information to senior management.

• Identifies opportunities and facilitates transformative improvements, such as artificial intelligence and technology initiatives, from an Operational Risk and Compliance lens to operating models and systems within the assigned Staff Agencies.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.  

Minimum Education:

• Bachelor's Degree required.

• 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Qualifications:

• 10-15+ years of experience in operational risk and compliance within a large financial institution, including developing and implementing risk management programs to include 7 years of relevant risk and compliance experience including 3+ years post-Dodd Frank in a supervisory role directly interacting with regulators or experience as a regulator.

• 8+ years of people leadership experience in building, managing, and developing high-performing teams.

• Expert knowledge of financial services regulations, risk frameworks, and operational risk principles.

• Proven ability to influence decisions at senior levels, build collaborative relationships, and communicate effectively.

• Executive-level compliance business acumen in the areas of business operations, industry practices and emerging trends in the controls environment.

• Experience supporting the establishment of operational risk and compliance strategies for various programs.

• Knowledge and understanding of risk management, operational risk, and compliance impacts and regulatory requirements.

• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.