Executive Director, Product Strategy & Innovation – Auto & Umbrella

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Executive Director, Product Strategy & Innovation – Auto & Umbrella, you will be accountable for providing oversight and leadership in the development of new product solutions into a member-led and member-centric design considering the entire value chain. Develops and implements next generation products that leverage new technology and data sources to create products and services that serve member needs for protection products at the appropriate price. Accountable for creating and driving the prototyping and design led approach to creating improved user experiences and new capabilities. Manages a team of leaders and/or individual contributors that is responsible for overseeing and managing the launch and maturation of new products into target strategic markets for lead lines of business and/or complex programs that have impact across the organization.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is available for this position.

What you'll do:

• Accountable for profit, loss and operational objectives.

• Leads the development and launch of new innovative multi-product offerings as well as auxiliary/enhanced features/services for existing products.

• Collaborates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

• Responsible for the development and finalization of strategic recommendations to launch new products to include digital through the evaluation and decision to buy/build or ally for the line of business for current and future members.

• Accountable for oversight of the analysis and evaluation of product performance metrics to form recommendations regarding future and current market opportunities and product enhancements.

• Influences and drives decisions with key stakeholders throughout the Enterprise to execute on the USAA mission and further develop the product.

• Creates product and coverage solutions from ideation to execution for member needs to ensure a dynamic product development pipeline exists.

• Develops and monitors oversight of post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

• Accountable for reporting on results of new product offerings baselined with plan to executive team.

• Responsible for functional resources to support formulation of product strategy.

• Partners with sales to ensure new products offering are developed to meet current and future member needs across all distribution channels (e.g., .com, mobile, contact center).

• Builds, develops, and leads a team of individual contributors and managers through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Education:

• Bachelor's degree in Business, Marketing, Supply Chain, Statistics; OR 4 years of relevant education and/or experience.

What You Have:

• 10 years of relevant industry experience in Operations, Marketing, Actuary, or Underwriting, including direct product management experience or relevant military experience.

• 4 years of people leadership experience building and developing high‑performing teams.

• Extensive experience developing product strategies, roadmaps, and multi‑product portfolios for Auto and Umbrella lines.

• Deep experience launching, supporting, and optimizing products across the full lifecycle.

• Strong communication and executive storytelling skills with the ability to simplify complex concepts.

• Advanced negotiation and relationship‑building skills.

• Experience leading large‑scale enterprise initiatives and strategic planning.

• Expert knowledge of PDLC, product regulations, and risk/compliance requirements.

What Sets You Apart:

• US military experience through military service or a military spouse/domestic partner.

• Ability to book-shape, and optimize P&L performance for Auto and Umbrella product lines, balancing growth, profitability, and member value.

• Proven strength in quantitative analysis, strategic planning, and data‑driven decision‑making, with the ability to translate insights into actionable product strategies.

• Track record of leading long‑term business performance, driving sustained product growth, competitive differentiation, and operational excellence.

• Expertise in forecasting, securing, and stewarding funding for large‑scale strategic initiatives, ensuring alignment with enterprise priorities and financial objectives.

• Experience shaping future product and technology strategy by contributing to multi‑year roadmaps and defining OKRs that guide investment, innovation, and execution.

• Deep experience developing next‑generation, member‑centric product solutions that integrate new technologies, data sources, and digital capabilities.

Compensation range: The salary range for this position is: $169,880.00 - $305,780.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.