Product Management Manager - Bank (Retention Strategy)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Product Management Manager – Bank to support the Growth, Engagement and Retention team.  This role will directly support our member retention strategies across the bank and other lines of business.

The Product Management Manager – Bank formulates product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compiles, analyzes and interprets data to make strategic and tactical recommendations or decisions pertaining to sales and product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs.
• Interprets performance results to inform product or sales forecast and planning.
• Acts as product SME on features and services and collaborates with business partners to provide recommendations.
• Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features.
• Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features.
• Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products.
• Provides support in developing, editing, and distributing product communications.
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
• 6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial or military Services.
• 2 years of product management, or similar strategic or data management experience (similar experience includes direct support in managing product performance).
• Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau).
• Experience creating product briefings and presenting to executive leadership.
• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.
• Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements.

What sets you apart:

• Experience with customer/member retention strategies. Ideally in a financial services industry.
• Demonstrated experience pulling data and creating reporting to inform strategy and product recommendations.
• Experience working cross functionally across multiple teams and lines of business (Bank, P&C, Life).
• Experience leading organizational change initiatives and building stakeholder buy-in for new approaches, processes, or solutions.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $114,080 - $218,030.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.